Mercid GCC Offerings
Global Capability Centers (GCCs) have evolved from cost-focused units into strategic engines for enterprise growth and innovation. At MERCID, we partner with organizations to conceptualize, build, and transform GCCs into integrated value creators at the core of the business. By combining strategic insight with next-generation technologies—AI/ML, intelligent automation, cloud, data, and advanced analytics—we enable GCCs to move from execution to innovation. From strategy and setup to optimization and scale, we embed digital intelligence, world-class talent, and resilient infrastructure to create high-performance GCCs that deliver speed, agility, and measurable, long-term business impact.
Ideate & Execute
GCC Advisory & Planning:
Build a compelling, ROI-driven GCC business case with clear financial models, IT strategy, and payback visibility.
Operational Design:
Create a future-ready target operating model seamlessly aligned with your enterprise structure and goals.
Talent Sourcing:
Attract and retain high-impact talent through localized, market-smart recruitment strategies.
Tax, Regulatory & Legal:
Ensure end-to-end compliance with local tax, labor, and data protection regulations from day one.
Location Assessment:
Identify the optimal GCC location through data-led market insights and risk evaluation.
Business Continuity Planning:
Protect your GCC investment with resilient continuity and risk-mitigation frameworks.
Branding & Marketing:
Build a strong GCC identity that attracts talent, credibility, and long-term market presence.
Intelligent Operations
Process Reimagination:
Redesign workflows to unlock speed, efficiency, and enterprise agility.
AI-Driven Intelligence:
Advanced AI, ML, and predictive analytics that automate complexity and drive smarter decisions.
Innovation Hubs & CoEs:
Purpose-built ecosystems of talent, tools, and platforms that accelerate breakthrough innovation.
Next-Gen Service Delivery:
Optimized delivery models that elevate speed, quality, and cost efficiency.
Resilient Digital Foundations:
Cloud-native infrastructure and network optimization for always-on GCC operations.
Intelligent Cost Engineering:
Precision-led optimization that removes waste while maximizing value.
Talent Acceleration:
Skill-gap intelligence and upskilling programs to future-proof GCC talent.
Performance Intelligence & Governance:
KPI-driven insights, SLA excellence, and continuous performance visibility.
AI-Powered Digital Engineering:
Experience-led digital transformation built on intelligent automation.
Zero-Trust Security Enablement:
Proactive security with encryption, MFA, and continuous risk assessment
Next-Gen Delivery Models
B-o-t
Build-Operate-Transfer
Our Digital Build-Operate-Transfer (BOT) or Global Technology Center model is designed to help enterprises scale with speed and confidence—without the burden of upfront capital investment. We take end-to-end ownership of building and operating a dedicated, high-performance team tailored to your needs, while ensuring you retain full visibility, control, and eventual ownership.
By combining operational rigor with deep access to specialized and emerging skills, the model reduces dependency on traditional outsourcing, strengthens knowledge retention, and delivers sustainable cost efficiencies. Guided by a phased, low-risk transition approach, each stage is tightly aligned to your transformation objectives—enabling faster value realization, operational resilience, and long-term strategic advantage.
Built-to-Scale Delivery
ODC
Offshore Development Center
Leverage global talent and cutting-edge technology models to unlock strategic possibilities. With an ODC, companies may promote innovation, scalability, and operational flexibility while improving end-user experiences, streamlining supply chains, and driving cost minimization. Businesses benefit from increased control, long-term efficiency, and knowledge retention when they have a committed, high-performing staff. In an ever-changing digital landscape, staying ahead of the curve requires adapting and scaling. more imaginative and intricate